Refund & Cancellation Policy

This policy applies to payments made to Kamboj Digital Labs for software development and related services. If your signed proposal or agreement says something different, that document takes priority.

Projects are usually billed in milestones. Your proposal sets out the payment schedule, including any advance due before work begins.

You can cancel a project at any time by writing to us.

• If work has not started, we refund any advance in full. There is no cancellation fee.
• If work has started, we charge for the work completed up to the date we receive your notice, based on the project’s progress, and refund the rest of any advance.
• We hand over the completed work that you have paid for.

If we have to cancel a project, we refund any amount paid for work we have not delivered.

• Work that has been delivered and accepted.
• Third-party costs paid on your behalf, such as domains, hosting, software licences and app store fees.
• Monthly support or maintenance for a period that has already started.

Approved refunds are paid to the original payment method within 7–10 business days.

If you are unhappy with anything, please email hello@kambojdigitallabs.com first. We will work with you to resolve it.